Returns & Exchanges
At Dreame, we want you to be fully satisfied with your high-performance electronics. If you are not completely happy with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the product in its original packaging, including all accessories, manuals, and power cables to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing